Frequently Asked Questions
Everything you need to know about our grooming essentials and services.
What is the shelf life of Taylor of Old Bond Street shaving creams?
Our shaving creams generally have a shelf life of 12 months after opening. To maintain the consistency and fragrance, we recommend keeping the lid tightly sealed and storing the tub in a cool, dry place away from direct sunlight.
Are your products suitable for sensitive skin?
Yes, we offer several formulations specifically designed for sensitive skin, such as our Jermyn Street Collection. These products are allergen-free and formulated without parabens to provide a comfortable shave without irritation.
Do you ship internationally?
We offer worldwide shipping to most countries. Please note that shipping rates and delivery times vary by destination, and certain alcohol-based products like colognes and aftershaves may have shipping restrictions due to international safety regulations.
What is your return policy?
For hygiene reasons, we can only accept returns on products that are unused, unopened, and in their original packaging within 30 days of purchase. If you receive a damaged or incorrect item, please contact our customer service team immediately for a replacement.
How do I best use a shaving brush with your creams?
For the best results, dip your shaving brush in warm water, flick off the excess, and use a small amount of cream to create a rich lather either in a bowl or directly on the face. This process lifts the hair and exfoliates the skin for a closer shave.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.